GLOVE PRO HAS BEEN SHIPPED!!!! :)
over 6 years ago
– Fri, Feb 09, 2018 at 08:55:32 PM
Hello Backers,
We are very happy to announce that the Glove Pro arrived here on Wednesday this week and we completed shipping to all of you on Thursday! (There are still a few who have not submitted surveys, so please submit your survey if you have not received your product or a tracking number showing that it has shipped)
Please feel free to reach out and let us know if you have any questions or if you did not receive a tracking number, as always we are more than happy to help.
Thank you again for you amazing support and feedback on this project, it has been a great learning curve for us and has given us the opportunity for better customer service and learning how to make products that fit the needs of a wider range of cold weather customers.
Enjoy your gear, we hope to serve you again very soon, be sure to check out our website often in the future, for new products!
Thank you,
Team Fortress
Glove Pro
over 6 years ago
– Tue, Jan 02, 2018 at 10:31:04 AM
Hello Backers,
Thank you for your superb feedback so far, for your great questions and your amazing support!
We have had many backers asking about the Glove Pro, when it will be shipped and why they did not receive theirs along with their Base Pro. As a quick reminder, we estimated a delivery of the Glove Pro in January 2018, we are excited to say that so far there have been no significant delays on this and we are still looking forward to the delivery here later this month. We will update on any changes that may come up, and will begin shipping the Glove Pro just as soon as it arrives!
We are excited that we were able to get all pledge gifts of the Base Pro out to you before Christmas. (Those that submitted their survey before the deadline)
We will continue shipping all other pledge gifts as the missing surveys come in, as well as working on exchanges as they come to us.
Thank you,
Team FORTRESS
EXCHANGES
over 6 years ago
– Mon, Dec 18, 2017 at 04:27:39 PM
Hello Backers,
Now that your gear is arriving we have had comments on how to exchange items.
First, please read our Terms & Conditions https://fortressclothing.com/terms-conditions/, for full details on the requirements for exchanging items.
Send your items back to:
- FORTRESS
- 1175 South Blackhawk Boulevard
- Mount Pleasant, Utah 84647
- USA
Happy Holidays!
Team FORTRESS
Shipping Has Begun!! (Delay on 2XL Pants)
over 6 years ago
– Thu, Dec 14, 2017 at 01:07:55 PM
Hello Backers,
We wanted to let you know that we were not shipped all of the 2XL Pants, the second shipment is on the way.
Shipping of all other items (Other Than Gloves) has begun and we wanted those of you who ordered tops or other sized pants with your 2XL pant to get something before Christmas, so we are sending on your Tops and/or other pants sizes this week and will send your 2XL pants in another shipment.
Again, this is ONLY 2XL PANTS, we are working on shipping all other Tops and Pants this week.
REMINDER: You should receive an email at the email address you used on your Kickstarter with the tracking number once your order ships. International backers, please track your packages carefully, if they get delayed in any place longer than 3-4 days please check with your local post office and/or customs office to see why your package is being held.
Thank you again for your support!
Team FORTRESS
LAST CALL FOR ORDER UPDATES!
over 6 years ago
– Fri, Dec 08, 2017 at 09:09:39 AM
Hi Backers!
We are excited to announce the we will begin shipping your orders next week!! �
Thank you all again for being so responsive to answering our BackerKit survey—even though it may not seem like much as an individual backer, you have no idea how tremendously helpful this has been for us when trying to keep track of all 258 of you!
THE LAST DAY TO MAKE FINAL UPDATES TO YOUR ORDER IS SUNDAY 12/10/17. On Monday 12/11/17 we will lock your reward selections and addresses for shipping, we will charge cards for add-on item purchases, pledge upgrades, and pre-orders.
If you haven’t answered your survey yet, if you fill out your BackerKit survey or pay for extra shipping after the 12/10/17 order due date, we will still receive your information but your shipment may be delayed.
If you need to review your information or pledge status, you can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page at https://fortress-basepro-and-glovepro.backerkit.com/.
Heads Up - Charging Credit Cards for BackerKit Orders
Just to confirm that this means that we plan to charge cards for all add-on items you purchased or any additional funds you may owe through BackerKit on Monday 12/11/17 as well. Make sure that you have the correct card information on file. If any issues arise with your payment you’ll receive an email letting your know to correct your payment information.
If you need to review payment information, you can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page at https://fortress-basepro-and-glovepro.backerkit.com/.
This is it!
We will lock down shipping addresses in approximately 72 hours. That means you have about three days to update your shipping address in your BackerKit survey.
If you need to review your shipping address, you can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page at https://fortress-basepro-and-glovepro.backerkit.com/.
If you haven’t answered your survey by Monday 12/11/17, don't worry you can still fill it out to get your rewards, however your shipment may be delayed. So please try to have your surveys completed and update before Monday 12/11/17.
Thanks again!
Team FORTRESS
